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#f6f7f9;flex-shrink:0}.conv-list--loading{align-items:center;justify-content:center}.conv-list--empty,.conv-list--loading{flex:1;display:flex;background:#ffffff}.conv-list--empty{flex-direction:column}.conv-list--empty__body{flex:1;display:flex;align-items:center;justify-content:center}.conv-list--empty__inner{text-align:center;padding:0 16px}.conv-list--empty__icon{color:#e0e0e0;margin:0 auto 8px}.conv-list--empty__text{font-size:14px;font-weight:600;color:#676e76}.spinner{width:32px;height:32px;border:2.5px solid transparent;border-bottom-color:#962e38;border-radius:50%;animation:support-spin .75s linear infinite}.spinner--sm{width:20px;height:20px;border-width:2px}@keyframes support-spin{to{transform:rotate(1turn)}}.conv-item{display:flex;align-items:center;gap:12px;padding:12px;cursor:pointer;border-radius:12px;transition:background 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4px}.conv-item__info{flex:1;min-width:0}.conv-item__top{display:flex;align-items:center;justify-content:space-between;margin-bottom:4px;gap:8px}.conv-item__name{font-size:14px;font-weight:700;color:#1a1d1f;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conv-item__time{font-size:13px;color:#1a1d1f;opacity:.35;flex-shrink:0;white-space:nowrap}.conv-item__preview{font-size:14px;color:#676e76;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;text-align:left;margin-bottom:0}.conv-item__preview--bold{font-weight:600;color:#1a1d1f}.conv-item__admin-badge{display:flex;align-items:center;justify-content:center;padding:2px 10px;background:#ffffff;color:#962e38;font-size:11px;font-weight:700;border-radius:50%;border:1.5px solid #962e38;margin-top:5px;letter-spacing:.01em;position:absolute;bottom:0;left:0;width:23px;height:23px}.support-chat{flex:1;display:flex;flex-direction:column;background:#ffffff}.support-chat.desktop-hidden{display:none}.no-conv{flex:1;display:flex;align-items:center;justify-content:center;background:#f6f7f9}.no-conv__inner{text-align:center;padding:0 16px}.no-conv__icon-box{width:80px;height:80px;background:#ffffff;border-radius:20px;display:flex;align-items:center;justify-content:center;margin:0 auto 20px;color:#9ea5ad;box-shadow:0 2px 16px rgba(0,0,0,.06)}.no-conv__title{font-size:18px;font-weight:600;color:#1a1d1f;margin-bottom:8px}.no-conv__sub{font-size:14px;color:#9ea5ad}.chat-window{display:flex;flex-direction:column;height:100%}.chat-hd{display:flex;gap:12px;padding:20px 24px;border-bottom:2px solid #f6f7f9;background:#ffffff}.chat-hd,.chat-hd__back{align-items:center;flex-shrink:0}.chat-hd__back{display:none;background:none;border:none;cursor:pointer;padding:6px;border-radius:8px;transition:background .15s;color:#1a1d1f;justify-content:center}.chat-hd__back:hover{background:#f6f7f9}.chat-hd__avatar{object-fit:cover}.chat-hd__avatar,.chat-hd__avatar-placeholder{width:48px;height:48px;border-radius:8px;flex-shrink:0}.chat-hd__avatar-placeholder{background:#f6f7f9;display:flex;align-items:center;justify-content:center;color:#9ea5ad}.chat-hd__name{font-size:18px;font-weight:700;color:#1a1d1f}.msg-list{flex:1;overflow-y:auto;padding:24px}.msg-list--empty,.msg-list--loading{flex:1;display:flex;align-items:center;justify-content:center}.msg-list--empty{overflow-y:auto;padding:24px}.msg-list__empty-inner{text-align:center}.msg-list__empty-icon{color:#e0e0e0;margin:0 auto 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#f6f7f9;background:#ffffff}.msg-input-bar,.msg-input-bar__attach{display:flex;align-items:center;flex-shrink:0}.msg-input-bar__attach{background:none;border:none;cursor:pointer;padding:0;color:#962e38;transition:opacity .15s}.msg-input-bar__attach:hover{opacity:.7}.msg-input-bar__field{flex:1;padding:10px 16px;background:#f6f7f9;border:1px solid transparent;border-radius:8px;font-size:14px;color:#1a1d1f;outline:none;font-family:inherit;transition:border-color .15s,background .15s}.msg-input-bar__field::placeholder{color:#9ea5ad}.msg-input-bar__field:focus{border-color:#962e38;background:#ffffff}.msg-input-bar__field:disabled{opacity:.6;cursor:not-allowed}.msg-input-bar__send{background:none;border:none;cursor:pointer;padding:0;color:#962e38;flex-shrink:0;display:flex;align-items:center;transition:opacity .15s}.msg-input-bar__send:hover:not(:disabled){opacity:.7}.msg-input-bar__send:disabled{color:#9ea5ad;cursor:not-allowed}.support-chat-admin-btn{display:flex;align-items:center;justify-content:center;gap:8px;width:100%;padding:16px;background:var(--primary);box-shadow:0 2px 5px 0 rgba(103,110,118,.08),0 0 0 1px rgba(103,110,118,.16),0 1px 1px 0 rgba(0,0,0,.12);border-radius:50%;color:#fff;font-size:14px;font-weight:700;cursor:pointer;transition:background .2s,color .2s;font-family:inherit}.support-chat-admin-btn:hover{background:#962e38;color:#ffffff}.conv-list__scroll::-webkit-scrollbar,.msg-list::-webkit-scrollbar{width:4px}.conv-list__scroll::-webkit-scrollbar-track,.msg-list::-webkit-scrollbar-track{background:transparent}.conv-list__scroll::-webkit-scrollbar-thumb,.msg-list::-webkit-scrollbar-thumb{background:#dde0e5;border-radius:2px}@media (max-width:768px){.support-sidebar{width:100%;border-right:none}.support-chat.desktop-hidden{display:none!important}.chat-hd__back{display:flex}.msg-bubble{max-width:85%}.sidebar-hd__title{font-size:28px}.chat-hd{padding:16px}.msg-input-bar{padding:12px 16px}.msg-list{padding:16px}}@media (min-width:769px){.support-sidebar.mobile-hidden{display:flex}.support-chat.desktop-hidden{display:flex!important}}.admin-chat-wrap .entry-header{padding:0 0 16px}.admin-chat-wrap .entry-header .entry-title{font-weight:700}.admin-chat-wrap h5{font-size:14px;margin-bottom:2px}.admin-chat-item{padding:12px 0}@media only screen and (max-width:575px){.sidebar-hd__title{font-size:20px}.conv-list__scroll{padding:8px 15px}}@media only screen and (max-width:479px){.conv-list__scroll{padding:8px 10px}.sidebar-hd{padding:24px 20px 16px}}.chat-bubble-row{display:flex;align-items:flex-end;gap:8px;margin-bottom:12px}.chat-bubble-row--own{flex-direction:row-reverse}.chat-bubble-row--other{flex-direction:row}.chat-avatar{width:40px;height:40px;border-radius:8px;overflow:hidden;flex-shrink:0}.chat-avatar__img{width:100%;height:100%;object-fit:cover;border:1px solid #e5e7eb;border-radius:50%;box-sizing:border-box}.chat-avatar__placeholder{width:100%;height:100%;background:#e5e7eb;display:flex;align-items:center;justify-content:center}.chat-avatar__placeholder-icon{color:#6b7280}.chat-bubble{max-width:75%;padding:8px 12px;border-radius:16px;font-size:14px;word-break:break-word}.chat-bubble--own{background:var(--primary,#962e38);color:#ffffff}.chat-bubble--other{background:#ffffff;color:#111827;border:1px solid #e5e7eb}.msg-list-loading{flex:1;display:flex;align-items:center;justify-content:center}.msg-list-spinner{width:32px;height:32px;border:2px solid transparent;border-bottom:2px solid var(--primary,#962e38);border-radius:50%;animation:admin-chat-spin .75s linear infinite}.msg-list-spinner--sm{width:24px;height:24px}@keyframes admin-chat-spin{to{transform:rotate(1turn)}}.msg-list-empty{flex:1;overflow-y:auto;padding:16px;display:flex;align-items:center;justify-content:center}.msg-list-empty__inner{text-align:center}.msg-list-empty__icon{margin:0 auto 8px;opacity:.5;color:#6b7280}.msg-list-empty__text{color:#6b7280;font-size:14px}.msg-list-empty__sub{font-size:12px;color:#9ca3af;margin-top:4px}.msg-list-scroll{flex:1;overflow-y:auto;padding:12px}.msg-list-loader{display:flex;justify-content:center;padding:8px 0}.msg-input{border-top:1px solid #f3f4f6;padding:12px;background:#ffffff}.msg-input__inner{display:flex;align-items:center;gap:8px}.msg-input__attach{color:var(--primary,#962e38);padding:4px;flex-shrink:0;background:none;border:none;cursor:pointer;transition:color 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.15s;gap:8px;background:transparent;font-family:inherit}.conv-list-item:hover{background:#f9fafb}.conv-list-item--selected{background:rgba(150,46,56,.1)}.conv-list-item__inner{display:flex;align-items:flex-start;gap:8px;min-width:0;flex:1}.conv-list-item__avatar-wrap{position:relative;flex-shrink:0}.conv-list-item__avatar{width:32px;height:32px;border-radius:50%;object-fit:cover}.conv-list-item__avatar-placeholder{width:32px;height:32px;border-radius:50%;background:#d1d5db;display:flex;align-items:center;justify-content:center;color:#4b5563}.conv-list-item__badge{position:absolute;top:-4px;right:-4px;background:var(--primary,#962e38);color:#ffffff;font-size:10px;font-weight:700;border-radius:9999px;min-width:18px;height:18px;display:flex;align-items:center;justify-content:center;padding:0 4px}.conv-list-item__info{display:flex;flex-direction:column;justify-content:flex-start;align-items:flex-start;min-width:0;flex:1}.conv-list-item__name{font-weight:600;color:#111827}.conv-list-item__name--bold{font-weight:700}.conv-list-item__preview{font-size:12px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#4b5563;max-width:100%}.conv-list-item__preview--bold{font-weight:600;color:#374151}.conv-list-item__time{font-size:12px;color:#6b7280;display:flex;align-items:center;gap:4px;flex-shrink:0}.conv-list-item__time-text{display:none}.start-conv-item{width:100%;text-align:left;display:flex;justify-content:space-between;align-items:center;padding:12px;cursor:pointer;border-bottom:1px solid #f3f4f6;border-top:none;border-right:none;border-left:4px solid var(--primary,#962e38);background:rgba(150,46,56,.1);transition:background .15s;gap:8px;font-family:inherit}.start-conv-item:hover{background:rgba(150,46,56,.15)}.start-conv-item:disabled{opacity:.6;cursor:not-allowed}.start-conv-item__inner{display:flex;align-items:center;gap:8px;min-width:0;flex:1}.start-conv-item__avatar{width:32px;height:32px;border-radius:50%;object-fit:cover;flex-shrink:0}.start-conv-item__avatar-placeholder{width:32px;height:32px;border-radius:50%;background:#d1d5db;display:flex;align-items:center;justify-content:center;flex-shrink:0;color:#4b5563}.start-conv-item__info{display:flex;flex-direction:column;min-width:0}.start-conv-item__name{font-weight:600;color:#111827;font-size:12px}.start-conv-item__sub{font-size:12px;color:var(--primary,#962e38)}.start-conv-item__spinner{width:16px;height:16px;border:2px solid transparent;border-bottom:2px solid var(--primary,#962e38);border-radius:50%;animation:admin-chat-spin .75s linear 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